Returns

Returns

14-DAY RETURNS

You have the right to return products within 14 days of receipt without giving any reason.

ORIGINAL PACKAGING

Returned items must be in their original packaging, unused, and undamaged.

QUICK REFUND

Refunds are issued within 14 days from the day we receive the returned products.

SUPPORT

Our customer service team is always ready to assist you with any return-related questions.

RETURN PROCESS

To return products, please follow these steps:

Notify Us: Inform us of your decision to return the products within 14 days of receipt. You can do this by:

Email: info@septynioziukai.lt

Phone: +37069564229

Filling out the return form on our website

Pack the Products: Place the items in their original packaging. Ensure the products are unused, undamaged, and include all accessories.

Include Documentation: Insert the completed return form (if provided) and proof of purchase (invoice or receipt) in the package.

Send the Products: Ship the items to the address we provide. We recommend using a tracked shipping service.

Refund: Once we receive and inspect the returned products, we will process the refund within 14 days. Refunds will be made using the original payment method.

RETURN SHIPPING COSTS

In standard cases, the buyer is responsible for return shipping costs. However, if the products are defective or you received incorrect items, we will cover the return shipping expenses.

RETURNS OF DEFECTIVE PRODUCTS

If you receive a defective product or an item that does not match the description, please contact us immediately. In such cases, you have the following options:

Request a replacement with an identical, defect-free product

Request a price reduction

Return the product and receive a full refund

Defective products are covered by the statutory warranty period.

NON-RETURNABLE PRODUCTS

Certain products cannot be returned due to hygiene or other reasons:

Hygiene products with opened packaging

Personalized products made to special order

Perishable goods

Sealed products that have been unsealed and are not suitable for return for health or hygiene reasons

PRODUCT EXCHANGES

If you wish to exchange a product (e.g., for a different size or color), please follow the same return procedure. After we receive the returned product, we will send you the new item. If the new item is more expensive, you will need to pay the price difference. If it is cheaper, we will refund the difference.